Contact Information for Third Parties
An often overlooked area is to document all the third party contact information necessary for providing effective IT support. Documenting this key contact information should include details for web hosting providers,the ISP providing Internet access, software support site IDs, username and telephones etc.
With regard to the web hosting, we often discover that the registrate that hosts the Domain Name Services (DNS) is not the same as the hosting company itself. Keeping a record of how to change DNS records is essential for ensuring no interuptions to email services mailflow and website availability are experienced.
Finally, as with website code itself, if bespoke software is in use then it is necessary to record contact details for the software author/developers concerned. While WTG is highly experienced in both these areas and has previously had to "rescue" customers who have lost their websites or whose bespoke software has ceased working.