About : Warren Technologies Group.
Richard Warren Jr.
Has over 20 years of experience with building and maintaining PCs and small business networks. He has created and setup wireless and wired networks for small business and home users. Additionally, he has designed, installed and configured Desktops including High Performance next generation Multimedia Platforms & Gaming Rigs, Laptops, Servers, Networks and Security necessary for small businesses.created, updated and maintained small business websites and gaming forums for end users.
Our philosophy is simple.
"We treat our customers as we want to be treated."
Ann Warren
Has a Masters in Computer Information Systems and has over 20 years of experience in all aspects of computers and networking. She has created database applications for the military and other medical organizations. Additionally, she has designed, installed and configured Desktops, Laptops, Servers, Networks and Security necessary for small businesses. She has also been the technical lead in the HIPPA standards compliance for a not-for-profit medical institute.
What do we look for in contractors?
- People who can explain what is wrong and make us feel they are taking care of us.
- People who can assist us for scheduled and emergency services.
- People who charge us a fair price for their services.
- People who are honest about the issues and what can be done to resolve them (even if we dont like the answer)
- We expect it from those who we hire, why shouldnt you expect it from anyone you hire?
We do not:
- Confuse our customers with technical jargon.
- Sell them unnecessary equipment or services.
- Believe in telling customers we can handle a task that is beyond our skills. (We will point you in the direction of trusted individuals who may be able to meet your needs.)
- Try to upsell you. We will inform you of other services that may be of benefit to you, but will NEVER pressure you into purchasing.
What You Can Expect
- FREE QUOTES we will never do work without providing you a quote for the work and an estimate of the time required. You should always have the right to a second opinion.
- FREE ½ HOUR INITIAL CONSULATION we do not believe you should pay for a company to learn what your needs are and how your current system is configured.
- NO ADDITIONAL FEES FOR NIGHT AND WEEKEND SERVICE. We understand you have a business to run or a busy home life. We will not charge an additional fee for working around YOUR schedule, whether that is evenings or weekends.
- GUARANTEED APPOINTMENT TIMES we understand your time is valuable. Whenever possible, we will setup actual appointment times and confirm with you before the appointment. (Arent you tired of the Well be there between 8am and 12pm?)
- GUARANTEED SATISFACTION before leaving any call, we will go over what was completed and ensure you are satisfied before we close the assignment.
- REASONABLE FEES All right, we believe they are reasonable; we will not compare ourselves to other companies and will leave the decision up to you. We can say we will craft a solution for you that minimize fees and create the best solution for your needs. We offer low hourly fees, flat fees for specific services and offer monthly contracts for ongoing maintenance.
- DOCUMENTATION Yes, all work that we do will be fully documented so that you can understand it and use it in the future. We want you to be completely satisfied and if for any reason you are not, you should not be held hostage by a company for information that is vital to your business.
- EASE OF MIND We are knowledgeable in the various legal requirements of HIPPA and SOX. We also believe that your data and passwords should be kept secure at all times. Let us handle the technical portion of your business and home life so you can focus on the vital portion.